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Talk the Talk? Now Lead the Call Center Squad

Responsibilities:

• Lead a team of call center agents to deliver outstanding customer service and meet performance goals.
• Monitor call queues, agent availability, and service levels throughout the day.
• Coach, train, and mentor team members to improve skills, productivity, and customer satisfaction.
• Handle escalated customer issues and complaints with professionalism and care.
• Track and report team performance metrics including call handling times, quality scores, and attendance.
• Assist with scheduling shifts, managing time-off requests, and ensuring appropriate coverage.
• Communicate updates, changes, and announcements clearly to the team.
• Collaborate with management on strategies to improve call center operations and efficiency.
• Ensure all team members are following call center scripts, compliance guidelines, and best practices.
• Promote a positive, energetic team environment that values customer care, teamwork, and personal growth.

Requirements:

• High school diploma or GED required; associate degree or relevant coursework preferred.
• 1+ year of experience in a call center environment, with previous leadership or supervisory experience a plus.
• Strong communication skills, both verbal and written, with the ability to coach and motivate others.
• Excellent problem-solving abilities and a calm, professional demeanor under pressure.
• Basic proficiency in Microsoft Office and call center software systems (CRM, dialers, etc.).
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Detail-oriented with a focus on quality, efficiency, and customer satisfaction.
• Dependable, punctual, and committed to building a supportive team culture.
• Willingness to learn, take initiative, and lead by example.

"I learned so much working with Staffmark. Great introduction into the field. Initiative is welcomed, and we had the opportunity to create plans for employees and our clients. I moved into management quickly based on performance."            — Customer Service Rep Atlanta, GA

You’ve done the calls — now it’s time to lead the team. We’ve got local companies lined up looking for strong team leaders.

The Good Stuff:
Weekly paychecks you can count on
Full health coverage
Optional 401(k) savings plan
Big referral bonuses — easy extra cash
Growth paths to leadership
A company that’s got your back

What You’ll Be Crushing:
Lead, coach, and motivate your call center team
Jump in when needed
Help your team crush goals
Make the call floor a place people want to be

Step into a call team leader job— apply today!